Groupware FAQ

When IEXPLORER is terminated due to an error of SysFader

It is a generic error phenomenon of Internet Explorer, Windows XP, and Windows 2003 (x64 included).
If the Explorer occurs abruptly terminated, please follow the steps such as the below solution NO.1 or No 2.

Solution 1) On the background of PC, right-click of Mouse > Properties > Display Properties > Appearance > Effects → "Using The following transition effect for menus and tooltips" Check off.

Solution 2) Explorer menu > Tools > Internet Options > Advanced → "Enable third-party browser extensions" check off.

While you are not using some menus of Groupware, can hide them?

You can use the hide feature by Groupware Admin > Set Basic > Groupware Menus > hide.
You can also change the order of the menu. After settings, log in again to use the changed menu order.

When you print an approval, the lines is not visible in the approval document.

1) When installing messenger
Messenger menu: Tools > Options > Groupware → Click the box at 'Optimize the print for Groupware'.

2) When messenger is not installed
Go to Browser Menu: tool > Print > Page setup. Check the box for 'Print background colors and images'

Whenever the file is downloaded on IE8, Security Warning pops up.

This happens due to the IE security settings. Follow the procedure below in the security settings.

  1. "IE8 tool > Internet options > Security"
  2. Add a Groupware address at 'Trusted sites'. Ex)groupware.yourdomain.com
    After add it, go to 'Custom level' → Download > 'automatically ask user when the file is downloaded' → check the box for 'use'
  3. Restart Internet Explorer.